Shipping and Tracking FAQ

How can I track my order?

Once your order has been shipped, you will receive an email with the tracking details for you to track shipment

What if my package is delayed?

Don’t worry — sometimes shipping carriers experience delays due to high volume, weather, or customs clearance.

• Please check your tracking number for the latest status.

• If your order hasn’t arrived within the estimated delivery time, contact our support team, and we’ll assist you.
  
  

How do I change my delivery address?

• If your order hasn’t been shipped yet, contact us immediately at support@zkbookstore.com with your updated address.

• Once the order has been shipped, we’re unable to make any changes to the delivery address, as the package is already with the carrier.
  
  

My tracking number isn’t working. What should I do?

• It may take up to 24–48 hours for the carrier to update tracking information after dispatch.

• If it’s been longer than 48 hours and the number still isn’t working, please contact us for assistance.
  
  

What if my package is lost or damaged?

• If your package is lost in transit, we’ll help you file a claim with the carrier.

• If it arrives damaged, contact us with photos of the damage, and we’ll assist you with a replacement or refund.