Terms and Conditions

Welcome to zkbookstore. By using our website (https://zkbookstore.com/) and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.

1. General

• zkbookstore is an online bookstore that sells books and related products.

• By accessing or using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

• We reserve the right to update or change these Terms at any time without prior notice.

2. Products and Pricing

• All prices are displayed in USD ($) unless stated otherwise.

• We make every effort to ensure product descriptions, ISBNs, and prices are accurate.

• Prices and availability are subject to change without prior notice.

• In rare cases of pricing errors, we reserve the right to cancel or adjust the order after notifying you.

3. Orders and Payment

• Orders are only confirmed after full payment has been received.

• We accept payment methods listed at checkout, including Credit/Debit Cards and PayPal.

• We reserve the right to cancel any order if:

  • Payment is incomplete

  • Fraudulent activity is suspected

  • The product is unavailable

4. Shipping and Delivery

• We are pleased to offer worldwide shipping on all book orders.

  Processing & Delivery:

  • Order Processing Time: 1–3 business days

  • Standard Shipping: 7–14 business days (after dispatch)

  • Expedited Shipping: 3–7 business days (after dispatch)

  Important Notes:

  • We do not ship to P.O. Boxes, APO, or FPO addresses.

  • A valid street address and phone number are required for smooth delivery.

  • Shipping charges start from $5 and vary based on weight.

  • Customs inspections may occasionally cause slight delays.
    
    Taxes, VAT & Import Duties
    Buyers are responsible for any applicable taxes, VAT, and import duties.

  • In some cases, these charges may need to be paid directly to the delivery carrier upon receiving your order.

5. Returns and Refunds

• Your satisfaction is important to us. Please review our Returns and Refund Policy below:

  5.1 Full Refunds

  A full refund and prepaid return label will be provided if:

  • You receive a defective book

  • You receive the wrong book

  5.2 Partial Refunds

  A partial refund will be issued (minus a 30% restocking fee) if:

  • You purchased the wrong book

  • Your class was canceled, or the lecturer changed the book

  • You no longer need the book

  • You changed your mind

  • The returned book shows signs of use, damage, or missing parts not caused by our error

  5.3 Return Process

  • Returns must be initiated within 30 days from the delivery date.

  • Email us at support@zkbookstore.com with your order number and reason for return.

  • Items must be returned in original packaging or protective packaging.

  5.4 Refund Timeline

  • Refunds are processed to your original payment method (Credit Card or PayPal).

  • Processing time: 3–7 business days after we receive and inspect your return.
    

6. Intellectual Property

• All content on zkbookstore.com — including images, logos, product descriptions, and text — is the property of ZK Bookstore. Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

• ZK Bookstore is not liable for:

  • Delays caused by shipping carriers or customs

  • Losses due to incorrect delivery addresses provided by customers

  • Indirect, incidental, or consequential damages related to website usage or products purchased

8. Governing Law

• These Terms and Conditions are governed by the laws of Malaysia, without regard to conflict of law principles.

9. Contact Us

For any questions about these Terms, please contact us:

ZK Bookstore
Block B, Bennington Residence, 53200 Kuala Lumpur, Malaysia
Email: support@zkbookstore.com
Phone: +60 11 5338 4765
Website: https://zkbookstore.com