Shipping Policy

We are pleased to offer worldwide shipping on all book orders. Books will shipped from warehouses located in Malaysia. To ensure transparency and a smooth shopping experience, please read the following details carefully.

We currently ship to most countries worldwide. However, we do not ship to:

• P.O. Boxes

• APO / FPO / DPO addresses

• Countries with shipping restrictions due to local regulations or carrier limitations
  
  Order Processing and Cutoff Times

• Order Processing Time: 1–2 business days (Monday to Friday, excluding public holidays).

• Daily Cutoff Time: Orders placed before 10:00 AM (GMT+8) are processed on the same business day.

• Orders placed after the cutoff will be processed the next business day.
  
  Shipping Methods and Estimated Delivery Times
  We work with trusted global carriers, including: DHL,FedEx

• Standard Shipping: Estimated transit time within 7–14 business day after order placed.

• Expedited Shipping: Estimated transit time within 3–7 business day after order placed.

• Shipping rates start from RM 5, Your final shipping cost is calculated at checkout according to the total order weight and delivery destination .

• Note: Delivery times are estimates and may vary based on the destination, customs clearance, and local postal services.
  
  Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package in real time.

• If you have not received your tracking details within 3 business days after placing an order, please contact us at support@zkbookstore.com
  
  Customs, Taxes & Import Duties

• International orders may be subject to customs inspections, which can delay delivery.

• Buyers are responsible for paying any applicable taxes, VAT, and import duties.

• In some countries, these fees may need to be paid directly to the courier upon delivery.
  
  Missing, Lost, or Delayed Packages

• If your tracking shows “Delivered” but you have not received your package, please:

  1. Check with neighbors, building security, or your local postal office.

  2. Contact the shipping carrier directly with your tracking number.

  3. If the issue is unresolved, contact us immediately.

• If the package is lost in transit, we will work with the courier to locate it. If the carrier confirms it cannot be found, we will issue a replacement or refund.
  
  Contact Us
  For any questions regarding shipping, tracking, or delivery, you can reach us at:
  Email: support@zkbookstore.com